FIELD SERVICE ENGINEER:

Seniority Level

Entry level

Industry

  • Machinery

Employment Type

Full-time

Job Functions

  • Engineering

Job description:

Install, service and perform basic training on all Sodick machinery. Need to troubleshoot both electronic and mechanical problems that can occur on site by using proper basic testing equipment (i.e. multimeter or oscilloscope). Travel by car or airplane to both customer and dealer facilities.

On-site intake of customer complaints regarding equipment malfunction and service issues and communication with customer and internal management regarding the technical analysis and determination.

Document all work done in a legible and technically sound manner.

Submit both service and expense reports for reimbursement.

Education, Experience and other qualifications:

  • Associate’s Degree in Electronics or equivalent experience is required.

  • Working knowledge of CAD / CAM system, materials, tooling, and end mills preferred.

  • Being able to read schematics along with the use of test equipment such as multimeter or oscilloscope is required.

  • Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.

  • Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.

  • Possess technical curiosity and ability to diagnose and solve production issues.

  • Detail-oriented and able to get work completed in a manufacturing environment.

Locations:

MI, IN, MN, NJ



APPLICATIONS ENGINEER:

Job description:

The Applications Engineer reports to the General Manager or National Service Manager and is responsible for sales and customer support. This includes before sale support through test cuts and demonstrations and after sale support through training, machine programming, problem solving and service. Applications Engineer usually specializes in a specific type of equipment, e.g. WEDM, EDM, Machining Center and 3D Metal Prtiner. Maintain integrity and ethics in all actions and conversations with customers.

Essential Duties and Responsibilities:

Essential Duties:

% of Time

Program machine via CAD /CAM software to perform test cuts and generate test cut reports to aid in sales efforts.

35%

Perform machine demonstrations to customers, including programming and analyzing results.

20%

Provide on-site and off-site machine operation classes and training to new customers.

15%

Provide customers with continued technical support on machine setup, programming and operations.

20%

Use analysis and testing to assist customers in identifying machine problems and finding solutions.

5%

Coordinate weekly application work schedule with Application Manager.

4%

Participate in industry trade shows.

1%


Non-Essential / Marginal Responsibilities:

Help maintain the appearance of showroom and sustain machinery in demonstration ready condition.

Education, Experience and other qualifications:

1. High School Diploma required.

2. 5 – 7 years of hands on Sinker EDM and Wire EDM experience, including programming, setup and machine operations preferred.

3. CAD/CAM training preferred.

4. Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.

Supervisory Responsibilities:

N/A

Decision-Making Responsibility:

1. Make independent decisions regarding machine programming for test cuts and demonstrations. - 20% of time

2. Make independent recommendations to customers regarding machine setup, operations and support. – 60% of time.

3. Make recommendations to sales staff, distributors and higher management in relation to test cuts, demonstrations and trade shows. – 20%


Physical Demands:

Activity

% of Time

Standing

80%

Walking

10%

Sitting

5%

Stooping/Bending

5%


Frequency:

N = Not Applicable | O = Occasionally (1% to 33%) | F = Frequently (34%-66%) | C = Constantly (67% - 99%)

Activity

Frequency

Activity

Frequency

Climbing

O

Fine Hand Manipulation

C

Balancing

O

Handing

C

Stooping

F

Feeling

C

Kneeling

F

Talking

C

Crouching

O

Hearing

C

Crawling

O

Tasting/Smelling

F

Reaching

F

Near/Acuity

C

Standing

C

Far Acuity

F

Walking

F

Depth Perception

F

Pushing

O

Color Vision

C

Pulling

O

Field Vision

C

Lifting

F

Environmental Conditions:

N = Not Applicable | O = Occasionally (1% to 33%) | F = Frequently (34%-66%) | C = Constantly (67% - 99%)

Condition

Frequency

Temperature Change

O

Noise Intensity Level

F

Vibrations

O

Exposure to Electrical Shock

C

Exposure to Radiation

O

Exposure to Toxic/Caustic Chemicals

F

Exposure to Blood-borne Pathogens

O

Communicable Diseases

O

Work in Confined Area

O


Location:
Schaumburg, IL

Email resumes to hr@sodick.com

For Sodick Job postings and more visit us on LinkedIn

https://www.linkedin.com/company/sodick-inc./life/

We are an equal opportunity/affirmative action employer