Field Service Engineer

Position Highlight

Location: Midwest – Illinois (Schaumburg); Northeast – New Jersey (Rockaway) and Western Pennsylvania (Pittsburgh); and West – Southern California. Areas are not limited to the cities listed above.

Install, service and perform basic training on all Sodick machinery. Need to troubleshoot both electronic and mechanical problems that can occur on site by using proper basic testing equipment (i.e. multimeter or oscilloscope). Travel by car or airplane to both customer and dealer facilities.

On-site intake of customer complaints regarding equipment malfunction and service issues and communication with customer and internal management regarding the technical analysis and determination.

Qualification: Must have, Preferred

• Associate’s Degree in Electronics or equivalent experience is required.
• Working knowledge of CAD / CAM system, materials, tooling, and end mills preferred.
• Being able to read schematics along with the use of test equipment such as multimeter or oscilloscope is required.
• Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
• Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Possess technical curiosity and ability to diagnose and solve production issues.
• Detail-oriented and able to get work completed in a manufacturing environment.